Self Service Messaging allows you to broadcast messages and attach existing documents to your eSS Users (eg Employees, Candidates, Contractors or Volunteers) through eSS.
Self Service Messaging can be accessed from the eSS Admin page by going to:
Actions > Self Service Messaging
Messages are separated between two tabs: Current Messages and Expired Messages.
Current Messages will display any messages that are currently posted in eSS to employees.
Expired Messages will display all messages that have now expired.
How to create a new message
To create a new message from Self Service messaging:
1. Click on the "Create Message" button
2. Select the branches for the message. You can select "All branches" or a selection of one or more branches.
3 - Select the Record Type (eg Employee, Candidate) to whom you wish to send the message.
4 - Enter a "Subject" for the message.
5 - Enter the body of the message.
6 - If you require the employee to Acknowledge the message, select the "Acknowledgement" checkbox.
7 - Set an expiration date for the message. After this date, the message will only appear in the "Expired Message" tab in Self Service Messaging and will also not show on the eSS user's inbox.
8 - If you want to attach a document to the message, click on the "Attach Documents" tab and select a document to attach. This is done by selecting the document row. If you wish to attach multiple documents, hold down the Ctrl key whilst selecting each additional document. When you have finished selecting the attachments, select the "Message Details" tab.
9 - Any attachments selected now appear at the bottom of the message under "Attachments"
10 - Preview your message content including any Attachments, Acknowledgement or Expiration settings.
11 - When you are confident the message is complete, select ‘Save’ to broadcast the message to the selected eSS Users.
The message will appear on the noticeboard of your selected recipient Users. If you selected "Acknowledgement" these users will also receive the message in their eSS inbox.