Below are all of the standard KRA's which are pre-populated in the HRA Cloud system.
Adaptability
The ability to adjust positively to unexpected factors that impact them.
Evidence
- Reacts positively to changes in the workplace
- Changes priorities when required without irritation
- Adjusts quickly to different work environments
- Demonstrates the ability to handle a broad range of different tasks and assignments
- Adjusts personal style to meet changing demands
Analytical Thinking
The ability to make sense of information and draw logical conclusions.
Evidence
- Critically evaluates information
- Identifies flaws in own and others thinking
- Integrates information from a range of sources
- Identifies key issues and linkages
- Identifies a range of relevant actions
- Assesses risks and benefits before taking action
- Selects the most logical course of action
Assertiveness
The preparedness to offer and stand up for own views and ideas.
Evidence
- Volunteers opinions without being asked
- Advocates point of view in a positive and forthright manner
- Argues for own view despite opposition
- Maintains own view despite pressure to the contrary
Business Acumen
The ability and inclination to seek out and capitalise on business opportunities.
Evidence
- Seeks out market information and takes an active interest in business issues
- Shows preparedness to take measured risks
- Gives considerable weight to the financial impact of decisions
- Looks for opportunities to advantage the business
- Acts quickly and decisively to secure a business edge or financial outcome
- Remains focused on activities with the most commercial return
Challenging the Status Quo
The preparedness to probe, question and challenge how things are done.
Evidence
- Checks to ensure the accuracy of others views
- Looks for new or different ways of doing things
- Critically evaluates the "traditional way" things are done
- Speaks out on issues even when presenting an unpopular alternative view
Coaching
The capacity to work closely with individuals to improve their competence and performance
Evidence
- Engages others regularly in one on one meetings
- Works with and analyses individuals to understand their needs
- Provides regular feedback to others on their competency and performance
- Identifies and facilitates opportunities for individuals to grow
- Gets "hands on" to role model competent behaviour to others
Commercial Awareness
The comprehension of the factors important to commercial success and business performance
Evidence
- Demonstrates understanding of budgeting and basic financial management principles
- Recognises and suggests business opportunities
- Demonstrates concern for cost control
- Negotiates commercially advantageous terms
Communicating
The ability to tailor spoken/written communication to ensure the desired message is both given and received.
Evidence
- Uses appropriate pitch, tone and volume
- Uses non-verbal communication to support verbal message
- Presents information in a clear and concise manner
- Tailors communication style to the audience and the context
- Conveys complex instructions in a manner that is easily understood
- Seeks confirmation of understanding
- Communicates proactively to minimise the risk of misunderstanding
Conceptual Thinking
The ability to make sense of abstract information and communicate complex ideas to others
Evidence
- Recognizes links between subtly connected events/factors
- Solves problems without having to draw on prior experience
- Communicates information without drawing on concrete examples or illustrations
- Demonstrates ability to explain complex ideas using diagrams and models
- Avoids unnecessary preoccupation with detail and "minutiae"
- Demonstrates ability to "stand back" and see the "bigger picture"
Conflict Management
The ability to deal with and diffuse potential conflict situations
Evidence
- Demonstrates preparedness to discuss "areas of difference" openly and candidly
- Focuses on the issues not the person
- Acknowledges the right to differ
- Strives to clarify the different views and perspective
- Establishes areas of commonality and agreement
- Seeks a mechanism for reaching a resolution
- Seeks out hidden or unstated issues and deals with them
Creative Thinking
The ability to think of new and innovative ideas
Evidence
- Volunteers new ideas and suggestions for change
- Approaches issues from a unique/different perspective
- Makes connections and links that most would not expect
- Proposes new approaches even when the "old approach " is adequate
- Presents/communicates information in a fashion that engenders interest
Customer Focus
The desire to ensure that customer satisfaction is made a clear priority
Evidence
- Speaks positively and constructively about customers
- Meets with and talks often about customers
- Strives to match products/services to customer needs
- Responds rapidly to customer requests
- Demonstrates a desire to meet customer expectations
- Puts self out in a bid to exceed customer expectations
Delegating
The preparedness and ability to ensure work is distributed appropriately to team members
Evidence
- Demonstrates a concern for the efficient distribution of responsibilities and workload
- Takes action to prevent own work "banking up" and slowing down output
- Understands the ability of others to perform tasks successfully
- Explains delegated tasks to others clearly and precisely
- Provides ongoing advice/assistance with delegated tasks as required
Drive for Results
The commitment to delivering important outcomes in a timely fashion
Evidence
- Maintains focus on the most important goals
- Closes off discussions with action points
- Consistently implements agreed action plans
- Strives to complete work on or before deadlines
- Works quickly and efficiently on all tasks
- Puts in the hours when extensive effort is required
- Finds way past barriers and obstacles
Emotional Resilience
The capacity to cope with sustained pressure and adversity in the work environment
Evidence
- Works effectively with low levels of support and direction
- Maintains activity levels and focus despite pressures
- Maintains control over emotions even when provoked
- Regains positiveness quickly after setbacks
- Deals maturely with criticism
Empathy
The capacity to communicate concern and support for others
Evidence
- Listens attentively to others
- Demonstrates warmth and friendliness in interactions with colleagues
- Demonstrates openness to other points of view
- Demonstrates interest & concern in responding to others
- Adjusts style/approach in response to person/situation
Influencing
The ability to present information in a manner that others find persuasive and compelling
Evidence
- Actively networks and establishes rapport with others
- Conducts self with focus and purpose in key interactions
- Seeks input from others first to understand their position before presenting own views
- Presents own views in a clear and articulate manner
- Deals directly with any objections and concerns raised by others
- Presents benefits of own position in a forceful and engaging fashion
- Asks for commitment/agreement from others
Initiative
The preparedness to take action without direction from others
Evidence
- Seeks responsibility beyond job requirements
- Solves problems without being asked to do so
- Anticipates problems and takes action to overcome them
- Strives to exceed expectations
- Actively contributes own ideas and knowledge
- Takes responsibility without "leaning" on manager
- Shares important information with other parts of the business without prompting
Inspiring
The capacity to communicate in an engaging manner that fosters loyalty and commitment
Evidence
- Talks about plans/visions for the future
- Sets goals that stretch and challenge
- Uses language that shows passion and enthusiasm for what can be achieved
- Takes time to show people how they personally can achieve and contribute to the future
- Encourages others and acknowledges their strengths and contribution
- Rewards effort and achievement
Mental Agility
The capacity to think quickly and solve unfamiliar problems
Evidence
- Learns new information quickly
- Finds solutions to problems outside of previous experience
- Makes sense of confusing, complex information without extensive analysis
- Picks up information communicated quickly, on the fly
Passion for Work
The interest and enthusiasm demonstrated towards own area of work/expertise
Evidence
- Keeps up to date with relevant industry developments
- Seeks knowledge and information to enhance competence in role
- Seeks to apply outside learning in the workplace
- Speaks positively and constructively about own work and its importance
- Demonstrates dedication to work and commitment to outcomes
Planning & Organising
The capacity to plan the work that needs to be done and then organise resources to ensure the work is completed
Evidence
- Effectively identifies priorities for action
- Clearly identifies objectives and desired outcomes
- Establishes steps required to deliver outcomes
- Allocates time-frames and accountabilities for steps
- Identifies and secures required resources
- Allocates resources in the most efficient manner
- Monitors progress closely
- Intervenes effectively when there is a hold-up or blockage
Political Awareness
The capacity to "navigate" within an organisation in a manner that preserves own reputation and gets things done without "incident"
Evidence
- Deals astutely with politically sensitive issues
- Knows who to involve to get things done quickly and efficiently
- Knows the "right" way to do things to avoid negative repercussions
- Keeps abreast of changes and developments within the organisation
- Knows who to inform and "copy in" to keep all stakeholders on-side
Problem Solving
The ability to diagnose the cause of an issue/problem and then implement an appropriate solution
Evidence
- Takes time to explore the problem
- Investigates the range of potential causes
- Formulates strategies for addressing the cause
- Takes action to implement strategy
- Sets up systems/practices to prevent problem recurring
Pursuit of Excellence
The commitment to delivering work at the highest possible standard
Evidence
- Strives to deliver work that is error-free
- Pushes self to better own performance
- Encourages others to "aim high"
- Follows through on undertakings
- Seeks to understand and improve own "weaknesses"
- Sets up systems to maintain quality
- Refuses to compromise quality despite pressure
Relationship Building
The ability to cultivate rapport and establish trust with significant others
Evidence
- Initiates regular contact with significant others
- Focuses on the needs/interests of significant others
- Communicates to others that they are valued and a priority
- Engages significant others on a more personal level
- Maintains trust by delivering on expectations
- Deals quickly and effectively with potential issues
Sense of Urgency
The predisposition to work quickly to achieve outcomes
Evidence
- Takes action without prompting
- Sets aggressive deadlines/timeframes
- Demonstrates clear commitment to meeting deadlines
- Maintains a high level of productivity
- Approaches tasks in an efficient manner
- Maintains focus on urgent matters despite distractions
- Works conscientiously to remove barriers and impediments
Strategic Thinking
The ability to identify what needs to be done in the short, medium and long-term to achieve a desired future state
Evidence
- Establishes a picture/vision of the organisations desired future state
- Formulates comprehensive plans to guide the organisation toward desired future
- Communicates plans to others in a manner that is clear and understandable
- Makes decisions/changes that are consistent with and support the strategy
- Adjusts plans as required in response to market/industry changes
- Sets up information and measurement systems to track progress
Systems Thinking
The ability to understand and improve the systems/processes that underpin output
Evidence
- Demonstrates awareness of the processes underpinning work outputs
- Critically evaluates current work practices and processes
- Modifies processes/systems to deliver outcomes more efficiently/effectively
- Monitors systems to ensure maximum productivity
Team Focus
The preparedness to participate in team activities and to support other team members
Evidence
- Seeks input from others in group situations
- Makes effort to involve quieter team members
- Develops ideas presented by others
- Demonstrates interest in the progress/achievements of others
- Takes time to help others achieve their goals
- Makes team projects/activities a priority