It's all about partnership!
HR Assured empowers and protects your business in today’s complex workplace relations legal framework.
The Client Support Team will work in partnership with you to ensure you are getting the most you can out of HR Assured so you can focus on what is really important – growing your business!
The key objective for the Client Support Team is to maximise the value and return on investment HR Assured can provide your business. We strive to provide you with the best possible service and take the hassles out of managing your people.
For this reason, we encourage you to talk to us. If you have a general enquiry regarding any of HR Assured's suite of products and services, please contact the Client Support Team.
We are also interested in your feedback. If you would like to discuss your experiences dealing with us or using any one of our services, please contact us. As part of our commitment to you, we will also check in with you on a regular basis to see how you are finding working in partnership with HR Assured.
HR Assured's Client Success Team
Support Hours: 8:30am to 5:30pm Monday to Friday AEST
Contact Number: (02) 9083 0083
Support Hours: 10:30am to 7:30pm Monday to Friday NZST
Contact Number: 0800 003 752 (extension 2)
Knowledge Base (support.hrassured.com.au): This on-line platform contains a suite of support and guidance tools for you to refer to should you require step-by-step instructions on how to utilise the services available to you through HR Assured. You can also lodge a ticket for support in the top right hand corner of your screen.
HRA Cloud Enquiries: HR Assured endeavours to respond to technical support requests within 3 hours (Monday to Friday). Calls and emails outside of core business hours will be actioned within 3 hours of the next commencement business day.
HRA Cloud Help Button: If you require assistance with HRA Cloud, you can lodge a support ticket from within your account. Please select the blue "Help" button which is located at the bottom right hand corner of your screen and follow the prompts.
Lodging Tickets with Client Support
To get the most out of your support enquiry and to ensure it is resolved as quickly as possible, please review the following article for tips and tricks: How to get the most out of your technical support enquiry?