Advice Line - How to access

The most powerful part of your Citation HR service is your access to the award-winning Advice Line. This is a 24/7 service with extremely fast response times, staffed by highly qualified HR experts.

You can call for clear, easy to follow advice on a wide range of HR matters, such as:

✓ Modern Awards
✓ Employment contracts
✓ Terminations, redundancy & resignations
✓ Workplace investigations
✓ Employee entitlements & National Employment Standards
✓ Counselling & discipline
✓ Enterprise Agreements & bargaining
✓ Bullying & harassment
✓ Independent contracting agreements
✓ Equal Employment Opportunity (EEO) & discrimination
✓ Managing ill & injured workers
✓ Health & Safety
✓ And more!


All you need to do is call 02 9083 0000 if you’re in Australia,

or 09 303 1778 if you’re in New Zealand.

1. You’ll be asked for the name of the business from which you’re calling, together with your name.

2. Your name will be checked against a list of authorised users for that business. Only Managers that a business has authorised are permitted to seek advice, so check with your HR department if you’re unsure whether or not you’re on the list.

3. You will then be asked to explain your business' issue or concern.

For a full list of the kinds of matters the advice line can help you with, click here for Australia and click here for New Zealand. Also, don’t be afraid to call if your query is odd or unusual (albeit HR or safety related) and about something not on the list.

Disclaimer: This service advises managers on HR matters relating to their management of employees of your business. It is not for employees themselves (including managers calling, as an employee, regarding their own individual circumstances).


What happens next?

Our workplace relations specialists will work in partnership with you to resolve any issues you may be facing.  

You are encouraged to seek advice from our Advice Line on all employment-related matters, no matter how big or small.  In fact, we are here to support you in resolving matters that could potentially become an issue or threat to you and your business.  The earlier you call us with your concerns, the more we do to assist you in mitigating any risk exposure.

If your issue is particularly complex or requires specialist knowledge, your call will be escalated to an advisor with the expertise to provide you with the support and assistance you require.

We log every call we receive from you on your client account. This means that we can tell whether you are having problems in a particular area and, if so, will investigate whether there are underlying systemic issues in your business that need to be addressed.