What types of Australian employment matters can the Advice Line assist with?

Call Citation HR's Advice Line today on 02 9083 0000 for Australia.

Citation HR exists to support you and your business with your workplace relations issues, no matter how big or small. Our team is staffed with highly qualified, highly experienced human resources and industrial relations specialist consultants.

Unlike some other advisory services, we have a commitment to deliver only the best quality advice.  The leading reputation of our Advice Line is based on our commitment to three key client expectations - accessibility, accuracy and consistency.

Please find a comprehensive summary below of the types of employment matters that we can assist your business with, via our Advice Line.

Workplace Relations and Employment Matters

Modern Award Interpretation & Compliance

  • Award coverage
  • Rates of pay
  • Classification structure
  • Allowances
  • Apprentices / traineeships 
  • Hours of work
  • Rosters
  • Shiftwork

Employer Termination & Employee Resignation

  • Workplace investigations
  • Disciplinary processes
  • Minimum notice requirements
  • Employee entitlements upon termination
  • Employer’s ability to withhold termination payments
  • Mitigating unfair dismissal risk
  • Discrimination provisions where relevant
  • Procedural requirements
  • General advice on payment in lieu of notice
  • Redundancy under the national employment standards

Counselling & Discipline

  • Performance management process
  • Conducting / facilitating performance management meetings
  • Issuing of warnings
  • Termination after comprehensive performance management
  • Appropriate disciplinary action

 Bullying & Harassment

  • Bullying and harassment obligations and statutory provisions
  • Investigation and review of complaints
  • Prevention of bullying and harassment
  • Managing complaints / dealing with grievance

Equal Employment Opportunity (EEO) & Discrimination

  • Obligations and statutory provisions of state and federal anti-discrimination legislation
  • Investigation and review of discrimination complaints
  • General protections under the Fair Work Act 2009

Employee entitlements, national employment standards and related laws

  • Interpretation of the Fair Work Act 2009
  • Long service leave
  • Annual leave
  • Compassionate leave
  • Personal / carer’s leave
  • Community service leave
  • Parental and adoption leave
  • Community service leave
  • Hours of work
  • Flexible working arrangements
  • Public holidays
  • Redundancy

Enterprise agreements & bargaining

  • Interpreting enterprise agreements
  • Benefits / limitations of implementing an enterprise agreement
  • Explanation of better off overall test
  • Enterprise bargaining for new/replacement enterprise agreement
  • Renewal/cancellation of existing enterprise agreement

Employment contracts

  • Interpreting contractual terms
  • General advice on creating employment contracts
  • Enforcing contractual terms
  • Types of employment- casual, part-time & full-time

Independent contracting agreements

  • Review and determination of contractor vs employee classification
  • Sham contracting risks
  • Interpreting independent contractor agreement terms
  • General advice on creating independent contractor agreements  
  • Tax/superannuation considerations

Managing ill & injured workers

  • Temporary absences and return to work
  • Capability review
  • Mental health in the workplace
  • Workers compensation claims management
  • Guidance to reduce workers compensation claims
  • Mitigating the risk of general protection claims
  • Mitigating the risk of unfair dismissal claims

Policies & procedures

  • Workplace policies and procedures
  • Drafting and implementation of polices
  • Reviewing policies
  • Interpreting policies
  • Enforcing policies
  • Potential disciplinary action

Transfer of business

  • Obligations arising from the  transfer of business statutory provisions
  • Transferable instruments
  • Employee entitlements upon transfer of business


  • Compliance with Australian privacy principles
  • Development and implementation of privacy policy

Work Health & Safety

  • Interpreting state by state Work Health & Safety legislation
  • Due diligence obligations
  • WHS training and development
  • Employer obligations
  • Manual handling
  • Psychological injury in the workplace
  • Safe work method statements

Workplace planning

  • On-boarding processes
  • Succession planning
  • Rostering restrictions


For further information on the Advice Line and how to access the service, please refer to the article What Is The Advice Line?