HR Assured's Telephone Advisory Service exists to support you and your business with your workplace relations issues, no matter how big or small. Our team is staffed with highly qualified, highly experienced human resources and industrial relations specialist consultants.
Unlike some other advisory services, we have a commitment to deliver only the best quality advice. The leading reputation of our Telephone Advisory Service is based on our commitment to three key client expectations - accessibility, accuracy and consistency.
Please find a comprehensive summary below of the types of employment matters that we can assist your business with, via our Telephone Advisory Service.
Workplace Relations and Employment Matters
Modern Award Interpretation & Compliance
- Award coverage
- Rates of pay
- Classification structure
- Allowances
- Apprentices / traineeships
- Hours of work
- Rosters
- Shiftwork
Employer Termination & Employee Resignation
- Workplace investigations
- Disciplinary processes
- Minimum notice requirements
- Employee entitlements upon termination
- Employer’s ability to withhold termination payments
- Mitigating unfair dismissal risk
- Discrimination provisions where relevant
- Procedural requirements
- General advice on payment in lieu of notice
- Redundancy under the national employment standards
Counselling & Discipline
- Performance management process
- Conducting / facilitating performance management meetings
- Issuing of warnings
- Termination after comprehensive performance management
- Appropriate disciplinary action
Bullying & Harassment
- Bullying and harassment obligations and statutory provisions
- Investigation and review of complaints
- Prevention of bullying and harassment
- Managing complaints / dealing with grievance
Equal Employment Opportunity (EEO) & Discrimination
- Obligations and statutory provisions of state and federal anti-discrimination legislation
- Investigation and review of discrimination complaints
- General protections under the Fair Work Act 2009
Employee entitlements, national employment standards and related laws
- Interpretation of the Fair Work Act 2009
- Long service leave
- Annual leave
- Compassionate leave
- Personal / carer’s leave
- Community service leave
- Parental and adoption leave
- Community service leave
- Hours of work
- Flexible working arrangements
- Public holidays
- Redundancy
Enterprise agreements & bargaining
- Interpreting enterprise agreements
- Benefits / limitations of implementing an enterprise agreement
- Explanation of better off overall test
- Enterprise bargaining for new/replacement enterprise agreement
- Renewal/cancellation of existing enterprise agreement
Employment contracts
- Interpreting contractual terms
- General advice on creating employment contracts
- Enforcing contractual terms
- Types of employment- casual, part-time & full-time
Independent contracting agreements
- Review and determination of contractor vs employee classification
- Sham contracting risks
- Interpreting independent contractor agreement terms
- General advice on creating independent contractor agreements
- Tax/superannuation considerations
Managing ill & injured workers
- Temporary absences and return to work
- Capability review
- Mental health in the workplace
- Workers compensation claims management
- Guidance to reduce workers compensation claims
- Mitigating the risk of general protection claims
- Mitigating the risk of unfair dismissal claims
Policies & procedures
- Workplace policies and procedures
- Drafting and implementation of polices
- Reviewing policies
- Interpreting policies
- Enforcing policies
- Potential disciplinary action
Transfer of business
- Obligations arising from the transfer of business statutory provisions
- Transferable instruments
- Employee entitlements upon transfer of business
Privacy
- Compliance with Australian privacy principles
- Development and implementation of privacy policy
Work Health & Safety
- Interpreting state by state Work Health & Safety legislation
- Due diligence obligations
- WHS training and development
- Employer obligations
- Manual handling
- Psychological injury in the workplace
- Safe work method statements
Workplace planning
- On-boarding processes
- Succession planning
- Rostering restrictions
For further information on the Telephone Advisory Service and how to access the service, please refer to the article What Is The Telephone Advisory Service?