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How can I cancel my HR Assured subscription?

Oh no, are you thinking of leaving HR Assured?  We will be sad to see you go.


Before you make your decision, can we talk about why?

It can sometimes be difficult for any organisation to launch a new partner provider for your Human Resource (HR) needs, especially if it requires your business to change the way it manages it's people and HR processes.  It is normal to experience some difficulties throughout this change process and it's often related to a number of things, which include:

  1. The business' leadership team lacks a strong overarching vision for how it will use HR Assured to drive business outcomes and mitigate risk;

  2. The business hasn't spent enough time understanding HR Assured's key services and therefore it's ability to derive full value from HR Assured is significantly limited;

  3. The business did not develop a proper change management and communication strategy designed to ensure that all staff understand the need for HR Assured and how it should be used;

  4. The business did not persist for long enough to ensure complete uptake of HR Assured and its HR software.  On average, it generally takes 6 to 18 months for new technology to be set-up, tested, refined, launched and completely adopted across the organisation (depending on the size of your business and the complexity of your needs); or 

  5. The business needs specific functionality that our software, HRA Cloud, does not deliver.

Whatever the reason, it is important for us to learn from the challenges your business has experienced and it is for this reason we ask that you please take the time to speak with one of our Client Experience consultants. We've been able to help thousands of clients get back on track with HR Assured and we'd love the opportunity to fix and/or support you with any challenges you may be experiencing. 


What is the term for my HR Assured subscription?

All HR Assured subscriptions are locked in for 12 month or 36 month terms which is paid via monthly installments. The term of your agreement is successive, meaning that once your current 12 or 36 month term has finished, it will continue to automatically renew to a new 12 or 36 month term, and so on. HR Assured does not offer subscriptions with a month-by-month term.

Your recurring term is detailed in your Contract for Services.

 

What is the notice period for cancellations?

All clients are required to provide a minimum of 60 days' written notice (2 months) prior to your anniversary date.  If you do not submit your intention to cancel within this time frame, your subscription will automatically renew for a new term of 12 months or 36 months.

For example, if you are on a 12 month term and your anniversary date is on 11 July 2019.  You must provide notice before 11 May 2019 (ie 2 months prior).  If notice is not received before this date, your subscription would have automatically renewed to 11 July 2020. If you are on a 36 month term, your subscription would have renewed to 11 July 2022.

What if I successfully satisfy the notice period requirements?

If you satisfy these requirements, our Client Experience team will suspend your subscription at the end of your current term.  You will be required to pay out the remainder of your contract (if any) and settle payments for any outstanding fees.


What if I do not meet the notice period requirements?

If you do not satisfy these requirements, your subscription would have automatically renewed for a new term of 12 months or 36 months as per the terms of the agreement.  

For example, if you are on a 12 month term and your anniversary date is on 11 July 2019.  You must provide notice before 11 May 2019 (ie 2 months prior).  If notice is not received before this date, your subscription would have automatically renewed to 11 July 2020. If you are on a 36 month term, your subscription would have renewed to 11 July 2022.

Can I terminate my subscription early?

Yes, you can terminate your subscription early.  You will be required to pay out the remainder of your current term and any other outstanding fees.  


Where do I submit my written notice of cancellation?

Please submit your written notice of cancellation to support@hrassured.com.au. Our Client Experience team will then be in contact with you to discuss next steps.  The cancellation processes can take between 2-3 weeks to process, depending on what factors need to be considered.

You can also contact Client Experience on  (02) 9083 0083 for Australia and +64 2 9083 0083 for New Zealand
 

Where can I find my License Agreement?

Your HR or Finance team should hold a copy of your executed Contract for Services.  Alternatively, you can also login to your HRA Cloud system and download your contract from the 'Contractual Docs' tab. The clauses you need to look at are as follows: Clause i, Clause ii and Clause iv.


How can I organise for HR Assured to extract my data from HRA Cloud?

Our Client Experience team can extract your current and historical data from your HRA Cloud account.  Please see this article for more information:  Data Extraction.

 

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