How to update my bank account details?

Citation HR uses the bank account details provided in your organisation's signed Contract for Services in order to process your monthly subscription payments via direct debit.

If you have had a change in bank accounts, please action the below steps to update your client account:

4 Easy Steps to Update Your Bank Details

1.  Download the "Citation HR Direct Debit Form" (found in the link below).

2.  Complete the form with your new bank details and signature.

  Send the signed direct debit form to

4.  The Client Experience Team will then forward your form to the Finance Team who will update your payment information.