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Integrating with Care Systems - FAQ

Care Systems has built a connector with HRA Cloud which allows for the sharing of some HRA Cloud employee data.

This article lists a number of frequently asked questions that clients have asked when setting up the integration with Care Systems. 

 

Does HRA Cloud integrate with CareSystems?

Yes, this integration is available via a connector created by Care Systems.

 

How does it work?

The PDF document attached via the link at the base of this article describes what information is synchronised in what direction between the systems.

Please Note: Care Systems is currently upgrading their connector to include additional fields. This PDF document will be updated once the updates to the connector goes live.

 

How can I set up the integration?

As this connector was built and is managed by Care Systems, you will need to contact Care Systems directly for support in how to use it and set it up. HRA Cloud is not be able to help with this set up.

 

I have an issue with data not syncing, who do I contact (HRA Cloud or CareSystems)?

As this connector was built and is managed by Care Systems, you will need to contact Care Systems for technical support. 

 

The main contact for support with the HRA Cloud connector can be found below: 

Care System Support Contact

Name: Luke Goodfellow

Emailluke.goodfellow@caresystems.com.au

 

Does Care Systems charge a fee for this integration?

Please contact Care Systems to confirm.

 

Is it 2-way integration?

No, the integration is not 2-way.

Only a couple of fields push data from Care Systems to HRA Cloud (as detailed in the PDF attached), otherwise data is pushed from HRA Cloud to Care Systems.

These fields are:

  1. Person ID (maps to HRA Cloud's Employee ID field) and,
  2. Private Key (maps to HRA Cloud's employee External ID field)

Is the 2-way integration automated? 

The integration is on-demand, not automated. There should be an “import from HRA Cloud ” button in Care Systems to bring across your employee data from HRA Cloud to Care Systems.

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