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How can I make a claim under the Advice Promise?

With our Advice Promise your business will have peace of mind knowing that we’ll stand by you with legal representation and paying of damages if a claim does surface.

Here’s what you, as a client business, need to do if you are making a claim through the Advice Promise.

 

Step 1: Notify Citation HR of the claim

You, as the client (or an advisor on behalf of the business) must send the claim to claims@hrassured.com.au . A Claims Manager will contact you to inform you that they’re handling your claim.

Your Claims Manager will register your claim and we will send you a notification of receipt of the claim within one business day.

 

Step 2: If your claim is approved

We will allocate your claim to a solicitor in Citation Legal, Citation HR’s sister company, who will contact you within three business days to discuss the next steps and how we will support your business.

 

Step 3: If your claim is not approved initially

Your Claims Manager can ask us to review the claim.

If your claim is approved, we will allocate your claim to a solicitor in Citation Legal, Citation HR’s sister company, who will contact you within three business days.

 

Step 4: If your claim is still not approved after a review

Your Claims Manager will send a notification to you within three business days.